Privacy Policy

This privacy policy is designed to tell you about how we collect, use and disclose information that you may provide via this website. Whenever you use this site, you consent to the collection, use and disclosure of that information according to this policy.

We confirm to users of this site that we will not sell or rent individual user information to others and will only share information in accordance with this privacy policy and in compliance with applicable laws, regulations and UK Data Protection legislation.

What information we collect

If you purchase a product or service from us, we request certain personal information from you on our order form such as such as name, email, billing and delivery address, telephone number and payment card details.

As is true of most websites, we gather certain not personally identifiable information automatically even if you do not register with us or place and order, for example your Internet Protoloc (IP) address or browser type, as logged by the web server about your system, or by using Cookies.

Cookies, Log files and how we use this information

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's personal details. We use session ID cookies and persistent cookies. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time.

These Cookies do not contain any personal information but allow our website to recognize you each time you return and make it easier for you to navigate our site. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. Alternatively, you can find more information on this subject at www.aboutcookies.org, including information on how to reject cookies. However certain parts of our website will not work as intended without cookies.

We also use a third-party tracking service that uses cookies to track non-personal information about visitors to our site in aggregate form. This information includes Internet Protocol (IP) addresses, browser type, referring/exit pages, operating system, and date/time stamp.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

How we use personal information

All the personal information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

• Processing and fulfilling orders. If we have trouble processing an order, we will use this information to contact you.
• Providing customer service.
• Providing you with information about the products we offer.
• Planning and managing our website and business activities, including analysing customers' shopping behaviour and preferences.

We will also communicate with you in response to your enquiries, to provide the services you request, and to manage your account.

In order to provide you with a service, fulfil an order you have placed or in connection with legal process, we may share personal data with our agents (such as credit card processing companies, credit reference agencies, outside suppliers, distributors and delivery companies) or relevant authorities. We do not share personally identifiable data with any other companies except as provided in this policy or permitted by law. We will not pass on your email address on to a 3rd party for marketing purposes.

Special Offers and Promotions Newsletters Opt-in

We will occasionally send you information on products, special deals, or promotions. If you wish to subscribe to our newsletter(s), we will use your email address to send the newsletter to you. This service brings to you details of special offers and product promotions as well as information on new products. If you wish to subscribe to our newsletter service please contact us stating your request.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting us. You can subscribe again at any time by following the procedure above.

Access and Updating Information

Once you have registered online or placed an order you can check and update the information we store for your account by visiting our website and logging-in. Alternatively, you can contact us by postal mail, email or telephone, requesting that we update your account information.

Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as credit card number) on our order form, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL follow this link to an overview on wikipedia.

Changes in this Privacy Policy

We reserve the right to modify this privacy statement at any time. This document was last updated August 2006.

Contact Us

If you have any questions regarding our privacy policy please use the details on our contact page.